Customer Service Rep- Sacramento

CUSTOMER SERVICE REPRESENTATIVE II – Internal/External
Posting Date:	July 19, 2012
Filing Deadline:	August 1, 2012
Salary:	$12.08 – $17.10 per hour
Location:	Sacramento, CA

Brief Description
A SUPPLEMENTAL APPLICATION IS REQUIRED FOR THIS POSITION AN ELIGIBILITY LIST WILL BE CREATED FROM THIS RECRUITMENT TO BE USED IN FILLING FUTURE VACANCIES JOB SUMMARY Under general supervision, employees in this position provide information-related services to transit customers. Employees in this classification work a variety of shift hours, including evening and weekends.

Essential Functions
Duties may include but are not limited to the following: Operate Cisco phone system to answer telephone and assist caller with information or referral. Determine best possible route and schedule for customers, upon request. Compute and quote rates for trips using automated system. Answer inquiries and provide information to walk-in customers. Furnish patrons with District literature. Maintain cash box to sell fare merchandise. Collect money, make change and issue receipts. Inventory merchandise and prepare daily deposit. OTHER JOB FUNCTIONS Operate standard office machines such as copier, fax, etc.; and specialized departmental equipment. Maintain files, logs, and records. Train other staff. Participate in community outreach events and presentations. Perform related duties as assigned.

Minimum Qualifications
Education: High School diploma or equivalent. Experience: Six months of public contact work experience.

Filing
The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available at 2810 “O” Street, Sacramento, CA 95816, or through our website at www.sacrt.com. Completed employment application and supplemental application must be submitted to the Human Resources Department not later than Wednesday, August 1, 2012, at 5:00 p.m. RT does not accept e-mail applications, on-line applications, or late applications regardless of postmark. Resumes are not accepted in lieu of an application, but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298. RT is an Equal Opportunity Employer M/F/D/V. This position falls under the ATU, Local 256 Collective Bargaining Unit. Please click here for the Employment and Supplemental Application

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